Unit 1 Introduction to Business Communication
1.1 Principles for Business Writing
1.2 Business Letter Style and Format
1.3 Sample Letters
1.4 Useful Terms and Expressions
1.5 Communication Laboratory
Unit 2 Establishing Business Relations
2.1 Introduction
2.2 Credit Enquiries
2.3 Information to Be Contained
2.4 Sample Letters
2.5 Useful Terms and Expressions
2.6 Communication Laboratory
Unit 3 Enquiries and Replies
3.1 General Introduction to Enquiries and Replies
3.2 Basic Principles for Sending Enquiries and Replies
3.3 Structures of Enquiries and Replies
3.4 Sample Letters
3.5 Useful Terms and Expressions
3.6 Communication Laboratory
Unit 4 Quotations, Offers and Counteroffers
4.1 General Introduction to Quotations, Offers and Counteroffers
4.2 Difference between Quotations and Offers
4.3 Guidelines for Offers
4.4 Guidelines for Counteroffers
4.5 Sample Letters
4.6 Useful Terms and Expressions
4.7 Communication Laboratory
Unit 5 Orders and Their Execution
5.1 General Introduction to Orders
5.2 Basic Contents of Orders
5.3 Replies to Orders
5.4 Sample Letters
5.5 Useful Terms and Expressions
5.6 Communication Laboratory
Unit 6 Payment
6.1 Payment Methods for Intemational Trade
6.2 Examples of Terms of Payment in Contracts
6.3 Letter of Credit
6.4 Sample Letters
6.5 Useful Terms and Expressions
6.6 Communication Laboratory
Unit 7 Packing
7.1 General Introduction to Packing
7.2 Packing Containers Used in International Trade
7.3 Marks
7.4 Examples of Terms of Packing in Contracts
7.5 Packing List
7.6 Letters on Packing
7.7 Sample Letters
7.8 Useful Terms and Expressions
7.9 Communication Laboratory
Unit 8 Shipment
8.1 Tramp and Liner
8.2 Transport Documents
8.3 Shipping Advice
8.4 Terms of Shipment in Contracts
8.5 Sample Letters
8.6 Useful Terms and Expressions
8.7 Communication Laboratory
Unit 9 Insurance
9.1 Introduction
9.2 Writing Guide
9.3 Sample Letters
9.4 Useful Terms and Expressions
9.5 Communication Laboratory
Unit 10 Complaints, Claims and Adjustments
10.1 General Introduction to Complaints, Claims and Adjustments
10.2 Principles for Making Complaints, Claims and Adjustments
10.3 Structures of Complaints, Claims and Adjustments
10.4 Sample Letters
10.5 Useful Terms and Expressions
10.6 Communication Laboratory
Unit 11 Contracts
11.1 Drafting Contracts
11.2 Sample Contracts
11.3 Useful Terms and Expressions
11.4 Communication Laboratory
Unit 12 Documentation in International Trade
12.1 Introduction
12.2 Commercial Documents
12.3 Transportation Documents
12.4 Finance Documents
12.5 Other Documents
12.6 Useful Terms and Expressions
Appendix 1 Foreign Trade Law of the People'sRepublic of China
Appendix 2 Uniform Customs and Practice forDocumentary Credits, UCP 600
Appendix 3 UN Convention of Contracts for theInternational Sale of Goods
References
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