饭店英语

Part One The Front Office　Unit 1 Room Reservations　　Dialogue 1 A Long Distance Call Reservation　　Dialogue 2 A Group Reservation　　Dialogue 3 An Individual Reservation　Unit 2 At the Reception Desk　　Dialogue 1 Registering an Individual Guest　　Dialogue 2 Receiving a Tour Group　　Dialogue 3 Extending Stay　Unit 3 The Bellboy　　Dialogue 1 Showing a Guest to the Floor　　Dialogue 2 Introducing the Room Facilities　　Dialogue 3 Running Errands for the Guest　Unit4 The Cashier　　Dialogue 1 Exchanging Money　　Dialogue 2 Checking Out　　Dialogue 3 Paying with Credit Cards　Unit 5 At the Business Center　　Dialogue 1 Mail Service　　Dialogue 2 Internet Service　　Dialogue 3 Sending a Fax　Unit 6 Changing the Room　　Dialogue 1 Changing the Room　　Dialogue 2 It's Too Noisy　　Dialogue 3 A Room with A King-size BedPart Two The Housekeeping Department　Unit 1 Making up the Room　　Dialogue 1 Could You Do Our Room First Next Time　　Dialogue 2 What Time to Clean Your Room　　Dialogue 3 Turn-down Service　Unit 2 Laundry Service　　Dialogue 1 Introducing Laundry Service　　Dialogue 2 Express Laundry ServiceDialogue 3 In the Laundry　Unit 3 Wake-up Call Service & Special Service　　Dialogue 1 Wake-up Call Service　　Dialogue 2 Baby-sitting Service　　Dialogue 3 Preparing for a Birthday Party　Unit 4 Miscellaneous Service　　Dialogue 1 Maintenance Service　　Dialogue 2 Complaints　　Dialogue 3 The Lost Diamond EarringsPart Three Food and Beverage Department　Unit 1 Chinese Restaurant　 Dialogue 1 Reserving a Table　 Dia|ogue 2 At a Chinese Restaurant　 Dialogue 3 Chinese Cuisine　Unit 2 Western Restaurant　 Dialogue 1 At a Western Restaurant　 Dialogue 2 Dining a la Carte　 Dialogue 3 Wine Sales Unit 3 Coffee Shop Dialogue 1 American-Style Breakfast Dialogue 2 A Light Lunch Dialogue 3 Afternoon Tea Unit 4 Dealing with Complaints Dialogue 1 Spilt Drinks Dialogue 2 Tough Steak Dialogue 3 Slow ServicePart Four Shopping and Entertaining Services Unit 1 At the Shopping Arcade Dialogue 1 At the Souvenirs Counter Dialogue 2 Recommending the Four Treasures of the Study Dialogue 3 Showing a Toy Unit 2 At the Arts and Crafts Counter Dialogue 1 Introducing Jingdezhen Porcelain Ware Dialogue 2 Being interested in the Jewellery Dialogue 3 Carving a Name-seat Unit 3 Recreation Center Dialogue 1 At the Karaoke Bar Dialogue 2 At the Ball Room Dialogue 3 Enjoying Singing and Dancing Unit 4 Hair Dressing Dialogue 1 At the Barber's Dialogue 2 At the Hairdresser's Dialogue 3 At the Beauty Salon Unit 5 Sports Dialogue 1 At the Fitness Center Dialogue 2 At the Swimming Pool Dialogue 3 At the Gymnasium Unit 6 Entertainment Activities Dialogue 1 Foot Massage　 Dialogue 2 Head Massage　 Dialogue 3 SaunaAppendix Key to Exercises参考书目