Unit 1 What Is a Hotel?
Unit 2 Reception Desk
Unit 3 Public Relations
Unit 4 The Cashier
Unit 5 Housekeeping Department（Ⅰ）
Unit 6 Housekeeping Department（Ⅱ）
Unit 7 Food and Beverage（Ⅰ）
Unit 8 Food and Beverage（Ⅱ）
Unit 9 Recreation （Ⅰ）
Unit 10 Recreation（Ⅱ）
Unit 11 Shopping Arcade
Unit 12 Service and Management
Glossary
Key to Exercises
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