Chapter 1 I ntroduct i on
1.1 IIltroduction
1.2 Seven Principal Parts and Seven Optional Parts
1.3 Two Styles of Layout
1.4 Envelope
Chapter 2 EstabI i shment of Business Relations
2.1 Introduction
2.2 Teaching Contenm
Chapter 3 Cred i t Status
3.1 Introduction
3.2 Teaching Conmnts
Chapter 4 Enqu i r i es/0ffers/Counter—offer/Acceptance
4.1 Introduction
4.2 Enquiry Letters
4.3 0ffer Letters
4.4 Counter-offer and Acceptance Letters
Chapter 5 0rder
5.1 Introduction
5.2 AnOrder
5.3 Acknowledgement of an Initial Order
5.4 Rejecting Ordered Price
5.5 Placing a Duplicate Order
5.6 Declining an Order
Chapter 6 Contract
6.1 Introduction
6.2 Confh'ming a Purchase
6.3 Confirming an Order
6.4 Conclusion of Business
6.5 Sending a Sales Contract
Chapter 7 Shipment
7.1 Introductlon
7.2 Packing Requirements
7.3 S1lipping Marks
7.4 TranssMpment and Partial Sllipmem
7.5 Urging Sllipmem
7.6 Requesting Postponement of Shipment
7.7 Stlipping Instruction
7.8 Sllipping Advice
7.9 Specimen’Letter for Optional study
Chapter 8 Payment
8.1 Introduction
8.2 Asking for Payment by TIT
8.3 Accepting D/P Payment
Chapter 9 I nsurance
9.1 Introduction
9.2 Asking for Excessive Insurance
9.3 0pen Policy
9.4 Informing the Customer of the Insurance Rate
9.5 Franchise
9.6 Sending Insurance Policy
9.7 Specimen Letter for Optional Study
9.8 Material for Optional Study
Chapter 10 CompIaint and CIaim
10.1 Introduction
10.2 Claim Letters
Chapter 11 FIexibIe Trade
11.1 Introduction
11.1 Agency
11.3 Processing and Assembly Trade
11.4 Compensation Trade
11.5 Joint Venture
11.6 Techhology Transfer.
11.7 Invitation for Bid and Bid
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