Section One Daily Reception
Service(日常接待服务)
Unit 1 Greetings and Reception
(招呼与接待)
Unit 2 Making Suggestions to Customers
(向客户提建议)
Unit 3 Offering Apologies to Customers
(向客户道歉)
Practical Sentences
Exercises for Section One
Section Two Savings Business
(储蓄业务)
Unit 1 Opening a Current Account
(开立活期账户)
Unit 2 Making Deposits(办理存款)
Ⅰ.Handling Time Deposits
(办理定期存款)
Ⅱ.Depositing Money in One’s Account
(续存)
Ⅲ.Making Foreign Currency Deposits
(办理外币存款)
Unit 3 Handling Withdrawals(办理取款)
Unit 4 Telling Customers the Account
Balance(告知账户余额)
Unit 5 Handling a Special Account
(办理特别账户)
Unit 6 Interest Rates(利率)
Unit 7 Using an Automated Teller Machine
(使用自动出纳机)
Unit 8 Reporting a Loss(挂失)
Ⅰ.Reporting a Lost Bankbook
(存折挂失)
Ⅱ.Reporting a Lost Cheque
(艾票挂失)
Unit 9 Closing an Account(销户)
Practical Sentences
Exercises for Section TWO
Section Three Remittance
Business(汇款业务)
Unit 1 Incoming Remittance
(汇人汇款)
Unit 2 Outgoing Remittance
(汇出汇款)
Unit 3 Telcgraphic Transfers(电汇)
Unit 4 Mail Transfers(信汇)
Unit 5 Making a Collection(办理托收)
Practical Sentences
Excrciscs for Section Three
Section Four Foreign Exchange
Business(外币兑换业务)
Unit 1 Currency Exchange(货币兑换)
Unit 2 Handling Reconversion
(办理退汇)
U nit 3 Buying Traveller’S Cheques
(购买旅行支票)
Unit 4 Encashing Traveller’S Cheques
(兑现旅行支票)
Unit 5 Encashing a Foreign Cheque
(兑现外国支票)
Practical Sentences
Exercises for Section Four
Section Five Credit Cards Business
(信用卡业务)
Unit 1 lnquirying about a Credit Card
(信用卡咨询)
Unit 2 Applying for a Credit Card
(申请信用卡)
Unit 3 HOW to Use a C:redit Card
(使用信用卡)
Unit 4 Commissions Charged for Card
Service(信用卡的收费)
Unit 5 Cashing with a Foreign Credit Card
(外币取现)
Unit 6 Reporting a Loss of Credit Card
(信用卡挂失)
Practical Sentences
Exercises for Section Five
Section Six Lending Business
(借贷业务)
Unit 1 Asking for a Dollar Loan
(申请贷款)
Unit 2 Offering a Loan(提供贷款)
Ⅰ.Offering a Foreign Exchange Loan
(提供外币贷款)
Ⅱ.Offering a RMB Loan
(提供人民币贷款)
Ⅲ.Offering a 1.oan for Working Capitals
(提供流动资金贷款)
Unit 3 Housing Mortgage Loan
(住房抵押贷款)
Unit 4 CIverdraft(透支)
Practical Sentences
Excrcises for Section Six
Section Seven Other Services
(其他服务)
Unit 1 Renting a Safe Deposit Box
(出租银行保管箱)
Unit 2 A Credit Inquiry(资信调查)
Unit 3 Payroll Account Service
(代发工资)
Unit 4 Commission Insurance
(代理保险业务)
Unit 5 Service on Bank—Securities Link
(银证通业务)
Unit 6 E—bank Service(网上银行服务)
Practical Sentences
Exercises for Section Seven
参考文献