饭店英语

Unit 1 Reservations
　Part I Dialogues
　Part II Reading: Duties ofaReservationist
　Part III Further Reading: A New Way of Hotel Reservation
Unit 2 Reception
　Part I Dialogues
　Part II Reading: How to Be a Qualified Front Desk Staff
　Part III Further Reading: Types of the Front Desk Staff in Hotels
Unit 3 Concierge's Work
　Part I Dialogues
　Part II Reading: Introduction of Concierge's Work
　Part III Further Reading: Cultural Differences
Unit 4 Housekeeping (I)
　Part I Dialogues
　Part II Reading: Duties and Responsibilities of Housekeeping Staff
　Part III Further Reading: Legal Obligations of the Housekeeping Department in America
Unit 5 Housekeeping (II)
　Part I Dialogues
　Part II Reading: Duties of the Housekeeping Department
　Part III Further Reading: Room Service Procedure
Unit 6 Maintenance
　Part I Dialogues
　Part II Reading: Responsibility of the Engineering Department
　Part III Further Reading: Various Calls to the Engineering Department
Unit 7 good & Beverage (I)
　Part I Dialogues
　Part II Reading: Job Categories and Responsibilities in the F&B Service
　Part III Further Reading: Greeting and Seating
Unit 8 Food & Beverage (11)
　Part I Dialogues
　Part II Reading: Possible Restaurant Problems
　Part III Further Reading: Service of Red Wines
Unit 9 Handling Complaints
　Part I Dialogues
　Part II Reading;: Handling Complaints (I)
　Part III Further Reading: Handling Complaints (II)
Unit 10 Sales Department
　Part I Dialogues
　Part II Reading: How Sales Department Functions
　Part III Further Reading: Hospitality Sales Distribution and Promotion
Unit 11 At the Business Center
　Part I Dialogues
　Part II Reading: History of the Business Center
　Part III Further Reading: Electronic Business Center in Coral Gables,Fla., Hotel
Unit 12 At the Recreation Center
　Part I Dialogues
　Part II Reading: Fitness Center Services in the Marquette Hotel
　Part III Further Reading: The Recreation Hotel
Unit 13 At the Beauty Parlor
　Part I Dialogues
　Part II Reading: Welcome to Trends Beauty Parlor
　Part III Further Reading: Beauty Tips
Unit 14 At the Shopping Arcade
　Part I Dialogues
　Part II Reading: Shopping in Honolulu's Hot Spot
　Part III Further Reading: Caesars Palace
Unit 15 Checkout
　Part I Dialogues
　Part II Reading: Hotel Chains Try Self-Serve Kiosks for Check-in and Checkout
　Part III Further Reading: A Rethink for Hotel Checkout Times
附录1：英汉饭店常用分类词汇表
附录2：2006年度全球酒店集团100强