Preface
CHAFFER 1 111e Importance of Information Systems Management
PARTⅠ LEADERSHIP ISSUES
CHAPTER 2 TheTop IS Job
CHAPTER 3 Strategic Uses of Information Technology
CHAPTER 4 Information Systems Planning
Part Ⅰ Discussion Case:Ⅵmat IT Strategy Would You Recommend Based on Royal Dutch/Shell Group’S Scenarios?
PARTⅡ MANAGING THE ESSENTlAL TECHNOLOGIES
CHAPTER 5 Distributed Systems:111e Overall Architecture
CHAPTER 6 Managing Telecommunications
CHAPTER 7 Managing Information Resources
CHAPTER 8 Managing Operations
Part Ⅱ Discussion Case:Managing Information Security on a Shoestring Budget
PARTⅢ MANAGING sYSTEM DEvELOPMENT
CHAPTER 9 Technologies for Developing Systems
CHAFFER 10 Management Issues in System Development
Part Ⅲ Discussion Case:A Dream Project Turns Nightmare:HOW Flawless Software Never Got Implemented
Part Ⅳ SYSTEMS FoR SUPPORTING KNOWLEDGE-BASED WORK
CHAFFER 11 Supporting Decision Making
CHAPTER 12 Supporting Collaboration
CHAPTER 13 Supporting Knowledge Work
Part Ⅳ Discussion Case:How Should Lego Protect Its Trademark,Operating System, and Applications?
PART Ⅴ THINKING AHEAD
CHAPTER 14 Ihe Challenges Ahead
Glossary
Index