Unit 1 Basic Knowledge of Business Letter Writing Unit 2 Establishing Business Relations Unit 3 Enquiries and Replies Unit 4 Quotations, Offers and Sales Letters Unit 5 Counter Offers Unit 6 Orders and Acknowledgements Unit 7 Business Contract Unit 8 Payment Unit 9 Packing and Shipment Unit 10 Insurance Unit 11 Complaints and Claims Unit 12 Agency Appendix Key to the Exercises References