Unit 1 Basic Knowledge of Business Letter Writing
Unit 2 Establishing Business Relations
Unit 3 Enquiries and Replies
Unit 4 Quotations, Offers and Sales Letters
Unit 5 Counter Offers
Unit 6 Orders and Acknowledgements
Unit 7 Business Contract
Unit 8 Payment
Unit 9 Packing and Shipment
Unit 10 Insurance
Unit 11 Complaints and Claims
Unit 12 Agency
Appendix Key to the Exercises
References