To the Student
Unit 1 Interview
Task 1 Interview
Task 2 The Introduction to the Company
Task 3 Writing： Application Letter
Unit 2 Custom Service I
Task 1 Procedure of Residence
Task 2 Have a Residential Card
Unit 3 Custom Service II
Task 1 Complaints
Task 2 Deal With the Repairs
Unit 4 Engineering Department
Task 1 Building Test
Task 2 Decoration Affair
Task 3 Repairs
Task 4 Writing： Bulletin Board
Unit 5 Finance Department
Task 1 What does Property Management Fee Include
Task 2 How to Charge
Task 3 Rent Collection
Unit 6 Leasing Department
Task 1 Rent/Sale a House
Task 2 Classification of Lease
Task 3 Lease Contract
Unit 7 Security Department
Task 1 Give Direction
Task 2 Parking
Task 3 Fire Prevention
Unit 8 Cleaning & Gardening Department
Task 1 Pet Control
Task 2 Cleaning
Task 3 Gardening
Unit 9 Administration Office
Task 1 OwnersCommittee
Task 2 Community Culture Activities
Unit 10 Clubhouse
Task Visitors in Gym Club
Appendix Key to the Exercises
Referrenee
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