饭店情境英语

Part One　Front Office　1
Unit One　English for Reservationists　3
Situational Dialog One　A Telephone Call Reservation
Situational Dialog Two　Sorry， Our Hotel Is Full　5
Situational Dialog Three　A Group Reservation　7
Exercises　　8
Unit Two　English for Receptionists (I)　16
Situational Dialog One　A Face-to-Face Reservation　16
Situational Dialog Two　Checking in Guest with Reservation 18
Situational Dialog Three　Checking in Guest without Reservation　19
Situational Dialog Four　Checking in a Group　21
Exercises　　22
Unit Three　English for Receptionists (II)　30
Situational Dialog One　Changing Room　30
Situational Dialog Two　Extending Stay　32
Situational Dialog Three Lost and Found　33
Situational Dialog Four　Can We Keep the Rooms till Three？　 35
Exercises　　36
Unit Four　English for Bellmen　43
Situational Dialog One　Escorting Guest to Room　44
Situational Dialog Two　Ticket Booking　45
Situational Dialog Three　Scenic Spots in Shanghai　47
Exercises　　48
Unit Five　English for Information Clerks　56
Situational Dialog One　How Can I Get to the Place？　 57
Situational Dialog Two　Is Mr. Smith in？　 58
Situational Dialog Three　One-Day Tour Service　59
Situational Dialog Four　Posting Letter for Guest　60
Exercises　 62
Unit Six　English for Cashiers　69
Situational Dialog One　At Foreign Exchange Counter　69
Situational Dialog Two　Checking Out　71
Situational Dialog Three　SOmething Wrong with Bill　72
Exercises　73
Unit Seven　English for Operators　81
Situational Dialog One　May I Speak to ...　81
Situational Dialog Two　My Baggage Is Missing　83
Exercises　　84
Part Two　Housekeeping　93
Unit one
Exercises　116
Unit Three　English for Room Attendants (Ⅲ)　123
Situational Dialog One　Extra Bed　124
Situational Dialog Two　One More Blanket， Please　125
Situational Dialog Three　Room Service　126
Situational Dialog Four　Replenishing Mini-bar　127
Exercises　128
Unit Four　English for Floor Attendants ( I )　136
Situational Dialog One　Escorting Guest to Room　137
Situational Dialog Two　Can You Bring Me Some Tea？　 138
Situational Dialog Three　I Locked Myself Out　140
Situational Dialog Four　Buying Something for Guest　141
Exercises　143
Unit Five　English for Floor Attendants (Ⅱ)　150
Situational Dialog One　Damage Problem　151
Situational Dialog Two　Complaints of Services and Facilities　152
Situational Dialog Three　Souvenir Shop　153
Situational Dialog Four　First Aid　154
Exercises　155
Unit Six　English for Laundry Clerks　163
Situational Dialog One　How to Get Laundry Service　！64
Situational Dialog Two　Express Service　165
Situational Dialog Three　Here Is Your Gold Coin　166
Exercises　167
Part Three　Food and Beverage　177
Unit One　English for Hostesses　179
Situational Dialog One　A Restaurant Reservation　180
Situational Dialog Two　Welcome to Our Restaurant　181
Situational Dialog Three　Sorry， the Restaurant Is Full　183
Exercises　185
Unit Two　English for Waiters (I)　191
Situational Dialog One　Order Taking　192
Situational Dialog Two Chinese Cuisine　194
Situational Dialog Three　Western Food　195
Situational Dialog Four　Foreign Wines　196
Unit Three　English for Waiters (II)　205
Situational Dialog One　Chinese Breakfast　206
Situational Dialog Two　American Breakfast　207
Situational Dialog Three　Room Service　209
Situati
Situational Dialog Three　Chinese Customs　238
Exercises　239
Unit Six　English for Banquet Waiters　247
Situational Dialog One　Chinese Banquet　248
Situational Dialog Two　Banquet Menu　249
Situational Dialog Three　Way of Paying for Drinks　250
Exercises　251
Unit Seven　English for Bartenders　260
Situational Dialog One　A Cocktail　260
Situational Dialog Two　Chinese Wine　262
Exercises　263
APPENDIX 270