1 Introduction to this book 1
Part One: Phases
2 Phases of negotiation 5
3 Preparation 7
4 Establishing rapport 28
5 Discussion: starting the negotiation 35
6 Propsals 47
7 Bargaining 58
8 Reaching settlement 68
9 Questions and answers 79
Part Two: Approach
10 Approaches to the negotiation 91
11 Body language 95
12 Rapport 101
13 Culture 107
14 Diplomatic language 118
15 Handing problems 127
Part Three: Evaluation
16 Preparing for a negotiation 137
17 Cross-cultural checklist 144
18 Evaluating your performance 149