Unit 1 General Introduction
Part A What is Etiquette and Protocol？
Part B Etiquette and Protocol in Events and Exhibitions
Part C Think Rightly：Ethics and Etiquette
Target Practice
Unit 2 Professional Image for Event Staff
Part A The Basics of Professional Images
Part B The Images in Business
Part C Body Language
Part D Top Ten Body Language Tips
Target Practice
Unit 3 Daily Etiquette for Event Staff
Part A How to Introduce and Be Introduced
Part B Handshakes
Part C Business Cards
Part D Telephone Courtesy
Part E Appointment and Visiting
Target Practice
Unit 4 Pre-con Meeting Etiquette
Part A Invitation Etiquette
Part B Conference Room Layout and Seating Arrangement
Part C Formal Event Etiquette--Arrival and Seating
Target Practice
Unit 5 On-Site Etiquette
Part A Greeting Etiquette
Part B Trade Show Booth Etiquette Can Attract Attendees
Part C Speech Etiquette
Part D Etiquette of Audience and Listeners
Part E Negotiation Etiquette
Part F On-Site Event Orchestration
Target Practice
Unit 6 Post-Event Etiquette
Part A Gift-Giving Etiquette
Part B Business Entertainment
Part C Table Manners
Part D Tips for Gift-Giving
Target Practice
Unit 7 Etiquette in Event Countries
Part A Europe
Part B Africa
Part C The Middle East
Part D Asia and the Pacific
Part E America
Target Practice
Unit 8 Event Ethics， Etiquette and Essentials A～Z
Target Practice
References
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