酒店实用英语

Unit 1 An Overview of the Hotel Industry
　Part I Readings
　Text A Intensive Reading: The Development of Hotel Industry
　Text B Extensive Reading: The Role and Organizational Structure of a Hotel
　Part Hotel Links
　Reservation Applicatioll Form酒店预订单
　Part Dialogues
　Dialogue l : Location and Direction
　Dialogue 2: Showing die Way
　Part IV Exercises
Unit 2 Front Office Operations
　Part I Readings
　Text A Intensive Reading: Front Office Systems and Guest Cycles
　Text B Extensive Reading: Reservationist and Receptionist
　Part II Hotel Links
　Registration Forms住宿登记单
　Part III Dialogues
　Dialogue l : Check-in Service
　Dialogue 2:Check-out Service
　Part IV Exercises
Unit 3 Housekeeping Department
　Part I Readings
　Text A Intensive Reading: Housekeeping Departement
　Text B Extensive Reading: Housekeeping Services
　Part II Hotel Links
　Laundry Request Form 洗衣单
　Pan III Dialogues
　Dialogue l : A Call Reservation for Four Single Rooms with Bath
　Dialogue 2: Would you please buy a map for me?
　Pan IV Exercises
Unit 4 F&B Department
　Part I Readings
　Text A Intensive Reading: Restaurant Public Relationship
　Text B Extensive Reading: The Easiest Way to Cut Your Food Cost 10%
　Part II Hotel Links
　Menu 菜单
　Part III Dialogues
　Dialogue l: Greeting and Seating
　Dialogue 2: When the Restaurant Is Full
　Part IV Exercises
Unit 5 At Bar
　Part I Readings
　Text A Intensive Reading: Bartending Basics
　Text B Extensive Reading: Bar Entertainment--Profits and Problems
　Part II Hotel Links
　Electronic Mall Poficy电子邮件使用规定
　Part III Dialogues
　Dialogue I : Birthday Party
　Dialogue 2: In TaiBal Pavilion
　Part IV Exercises
Unit 6 At Convention Center
　Part I Readings
　Text A Intensive Reading:An Introduction to the Convention Center
　Text B Extensive Reading: Security Management in the Convention Center
　Part II Hotel Links
　Conferences and Banquets会议与宴会价目单
　Part III Dialogues
　Dialogue l : Room Service
　Dialogue 2: Special Instructions
　Part IV Exercises
Unit 7 Clubhouse Services
　Part I Readings
　Text A Intensive Reading: China's Golf Development
　Text B Extensive Reading: Gambfing in Macau
　Part II Hotel Links
　Request for Information俱乐部信息表
　Part III Dialogues
　Dialogue l : In the Swimming Pool
　Dialogue 2: I'm Losing Weight
　Part lV Exercises
Unit 8 The Hotel Administration
　Part I Readings
　Text A Intensive Reading: Hotel Human Resources
　Text B Extensive Reading: Responsibilities of the Staff
　Part II Hotel Links
　CURRICULUM VITAE履历表
　Part III Dialogues
　Dialogue l: Intetwiew
　Dialogue2: Thauk the Staff”
　PartⅣExercises
Unit 9 Kitchen Management
　Part I Readings”
　TextA Intensive Reading: The Chef's Ladder
　TextB Extensive Reading: The Art of Chinese Food and Dfink
　Part II Hotel Links
　Rccipc菜谱
　Part III Dialogues
　Dialogue 1:Beancurd with Minced Meat in Chilli Sauce
　Dialogue 2: Does Cooking Destroy Vitamins
　PartⅣExercises
Unit 10 Hotel Marketing
　PartI Readings
　TextA Intensive Reading: MarketingiⅡHotel Business
　Text B Extensive Reading: How Does a Hotel Keep Good Public Image
　PartII Hotel Links
　Reply to Letters of Complaint回复投诉信
　Part III Dialogues¨
　Dialogue l: Please Recommend Our Hotel to the Guests
　Dialogue2:Everybedy Helps to Build the Good Image of the Hotel
　Part Ⅳ Exercises
Appendix Useful Expressions.n the Hotel
　1．酒店的各类人员Sta凰in山eHo嘲
　2．客房物品Items in Hotel Rooms
　3．客房类型RoomTypes
　4．酒店提供的各种服务Services O船rcd
　5．厨房用品硒tcben Ilems
　6．餐厅用品Restaurant Items
　7．酒吧用品B盯Itcms
　8．酒店的场所Hotel Complex
　9．运动健身项目Sports
参考文献