Acknowledgements Introduction Company profiles Unit1:The working day Unit2:Corporate culture Unit3:Company history Unit4:The Internet Production and selling Unit5:Describing equipment Unit6:Processes and procedures Unit7:Distribution and delivery Unit8:Advertising and marketing Business travel Unit9:Making arrangements Unit10:Transport Unit11:Business accommodation Unit12:Out of the office Business relationships Unit13:Developing contacts Unit14:Cultural issues Unut15:Teamwork Unit16:Entertaining clients Finance Unit17:Describing statistics Unit18:Company finances Unit19:INvestments Unit20:Starting up Human resources Unit21:Job applications Unit22:Recruitment Unit23:Staff development UNit24:Staff facts and figures Appendix:The Common European Framework