银行英语

第一部分　存取款业务
Part Ⅰ　Deposit and Withdrawal Service
第一单元　开立活期账户
Opening a Current Account
第二单元　开立定期存款账户
Opening a Time Deposit Account
第三单元　存款及定期提前支取
Making Deposit and Early Withdrawal
第四单元　活期存款转定期存款二例
Two Examples of Transferring from Savings Accountto Time DepositAccount
第五单元　关户及密码挂失
Closing an Account and Reporting Loss of the PIN Number
第六单元　存单挂失及取款透支
Reporting Loss of the Deposit Certificate and Overdrawing
第七单元　借记卡挂失二例
Two Examples of Loss Report of Debit Cards
第八单元　指导使用自助提款机
HOW to Use the ATM
第九单元　指导在自助存款机存款
How to Use the Cash Deposit Machine(CDM)
补充单词
Exercise
第二部分　外币兑换
Part Ⅱ　Foreign Currency Exchange
第一单元　外币兑换一般手续
General Procedures for Foreign Currency Exchange
第二单元　保管兑换水单
Keeping the Exchange Memo
第三单元　收取手续费规定
The Charge Standard for Foreign Currency Exchange
第四单元　非居民兑换外币
Non-Residents Purchasing Foreign Currency
第五单元　外币兑换二例
Two Examples of Foreign Currency Exchange
第六单元　解释为何没收假钞
Explanations about Confiscating CounterfeitNote
第七单元　介绍假币的一般特征和设收假币的手续
General Features of Counterfeit Notes and Confiscation Procedures
补充单词
Exercise
第三部分　旅行支票
Part Ⅲ　Traveler’s Cheques
第一单元　咨询旅行支票托收
Inquiring about Traveler’s Cheques Collection
第二单元　复签、贴息及买卖差价
Countersignature，Discount and Cash Withdrawal Charge
第三单元　当面复签及不可代兑旅支
Countersigning in the Presence of the Bank Clerk and Cashing in Person
第四单元　旅支授权及保管水单
Authorization and Exchange Memo
第五单元　旅支复签及现钞面额
Countersigning and Asking for Various Banknote Denominations
第六单元　旅行支票丢失处理
Solutions to Lost or Stolen Traveler’s Cheques
第七单元　旅行支票不得代签及背书转让
Countersigning Your Own Traveler’s Cheques
补充单词
Exercise
第四部分　汇款业务
Part Ⅳ　Remittance
第一单元　咨询海外汇款
Checking Inward Remittance
第二单元　汇款手续费与定期自动转存
Remittance Commission and Making a Time Deposit
第三单元　汇入查询二例
Two Examples of Checking Inward Remittance
第四单元　解释汇款名称不符的问题
Dealing with Non-Compliance of Account Name andNumber
笫五单元　合格汇票的兑付与托收
Cashing and Collection of a Bank Draft
第六单元　非居民客户向海外汇款
Outward Remittance by Non-Residents
第七单元　汇出汇款业务操作与填单辅导
Remittance Operation and Guiding Customers with Application
第五部分　信用卡业务
Part Ⅴ　Credit Card
第一单元　申请中银长城国际卡
Applying for a BOC Great Wall International Card
第二单元　办理中银信用卡
Applying for a BOC Credit Card
第三单元　申请长城人民币信用卡
Applying for a BOC Great Wall Domestic Card
第四单元　信用卡一般取现手续
Procedures for Cash Withdrawal with a Credit Card
第五单元　外卡取现/授权要求
Cash Withdrawal/Authofization Requirements for Foreign Credit Card
第六单元　介绍信用卡的类型功能及费率标准
Introduction to Credit Card——Type，Function and Charge Standards
第七单元　自动取款机故障
When the ATM is NOt Working Properly
第八单元　处理有争议的取现业务
Dealing with Complaints and Misunder-standings
第九单元　ATM机吞卡的处理
When the Card is Stuck in the ATM
第十单元　大堂经理信用卡常识问答
Questions and Answers about Credit Card
Exercise
第六部分　银行保管箱业务
Part Ⅵ　Safe Deposit BOX
第一单元　介绍开办保管箱业务的分支机构
Directing Clients to the Right Bank
第二单元　在中银大厦支行开立保管箱
Opening a Safe Deposit Box at Zhong Yin Desk Sha Sub-Branch
第三单元　开箱及续租
Opening a Box and Extending the Lease
第四单元　挂失及解挂
Reporting Loss and Replacing the Keys
第五单元　退箱
Returningthe Safe Deposit Box
第六单元　全自动保管箱业务手续
Automatic Safe Deposit Box Services in Bank of China
补充单词
Exercise
第七部分　大堂经理咨询服务
Part Ⅶ　Questions and Answers at the Inquiry
第一单元　大堂经理致欢迎词
Making a Welcoming Speech
第二单元　介绍中国银行历史及标识
A Brief History of the Bank of China and Its Logo
第三单元　介绍营业时间和营业网点
Telling Customers about Business Hours and offices
第四单元　银行员工引导客户
Ushering-in
第五单元　叫号机的使用与银行突发事件的
解释和处理
Using Ticket Station and Handling Emergencies
第六单元　接待友好客户并回答相关奥运问题
Receiving Friendly Customers and Answering Questions about Olympic Games
第七单元　接待着急客户
Receiving a Worried Customer
第八单元　为残疾运动员提供特殊服务
Providing Customized Services for Disabled Athletes
补充单词
Exercise
补充阅读资料
Supplementary Reading
第一单元　解释奥运会门票售票办法-1
Explanations about the Olympic Ticketing Policies-1
第二单元　解释奥运会门票售票办法-2
Explanations about the Olympic Ticketing Policies-2
第三单元　奥运英语竞赛
Olympic English Contest
补充单词
Exercise
附录
Appendix
附录一　可兑换外币表
Convertible Foreign Currencies
附录二　国内外主要银行机构表
The Primary Domestic and Foreign Banking Institutions
Keys