Introduction
Chapter 1 Management in a Changing World
Notes：Demographic changes．The Changing role of managers．
Changes in customer expectations．Changing social values．
Reading：“The Manager as Coach．”
Language Elements：Comparing．
Analyzing Data：Regional population projections．
Writing：Memos．
Chapter 2 International＆Cultu ral Dimensions of Management．
Notes：The global economy．Cultural elements．The multinational corporation(MNCs)．Economic blocs．
Readings：“Central America Opens for Business．”“An African Success Story(The Southern African Development Community：SADC)．”
Language Elements：Adding information．
Analyzing Data：Changes in merchandise trade．1913—1996．
Chapter 3 Motivation．
Notes：Job satisfaction．Pay practices．other types of compensation?
Reading：“Motivation—Japanese&American．”
Language Elements：Nouns as modifiers。Pronunciation．
Analyzing Data：Manufacturing labor cOsts．
Chapter 4 Hiring and Managing Employees’Performance．
Notes：Internal or External source of recruiment．Job Drofile．
Description of company．Training．Performance appraisals．
Readings：“How well are you doing?‘Trading places：Break．
ing down barriers between workers and management．”
Language Elements：Asking questions：Opinion questions and probes．
Analyzing Data：Secondary school aaendance in East and Southeast Asia．
Chapter 5 Job Design&Work Arrangements．
Notes：Job analysis and job description．Process reengineering．
Process—oriented．Playscript procedure．
Reading：“The Process is the Product．”“Playscript procedure．”
Language Elements：Pronunciation．
Analyzing Data：Information technology and employment growth．
Writing：Short reports
Chapter 6 The Nature of Groups．
Notes：Different types of groups．Roles in groups．Tyes of
meetings．Group decision—making．
Reading：“Which Role are You?”
Language Elements：Verbal modifiers．
Chapter 7 Teamwork＆Workgroup Design．
Notes：Benefits of teams(TQM)．Major types of teams．Strategies for building teams．
Reading：“The Discipline of Teams．”
Language Elements：Connectors of reason，purpose and contrast．
Writing：Business letters．
Chapter 8 The Structure of Organizations．
Notes：Vertical specialization(Chain of command and span of
contro1．Line units and staff units)．Virtual organization(outsourcing)．Boundaryless organization．
Readings：“Dell Computers—the Completely Outsourced
Company．”“The Coming ofthe New Organization．”
Language Elements：The USe of examples．
……
Chapter9 Oranizational Design&Learning
Chapter10 Corporate Culture
Chapter11 Politics,Power&Leadership
Chapter12 Communication
Chapter13 Decision-Making
Chapter14 Innovation&Change
Listening Scriopts
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