Unit One Establishing Business Relations
Unit Two Making Business Arrangements
Unit Three Company and Product Introduction
Unit Four Marketing
Unit Five Sales Promotion
Unit Six Business Negotiation
Unit Seven Inquiry and Offer
Unit Eight Placing Orders
Unit Nine Payment Terms
Unit Ten Insurance
Unit Eleven Packing and Shipment
Unit Twelve Business Contract
Unit Thirteen After-Sale Services
Unit Fourteen Claims and Settlement
Unit Fifteen Agency
Unit Sixteen Business Presentation
Key to Questions
Listening Script
References
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