Chapter One The Overview of Business Negotiation商务英语谈判概述
Chapter Two The General Procedures of Business Negotiation商务英语谈判步骤
Chapter Three The Main Contents of Business Negotiation商务英语谈判主要内容
Chapter Four The Basic Qualities of Business Negotiators商务英语谈判人员的基本素质
Chapter Five The Etiquette and Taboo of Business Negotiation商务英语谈判的礼仪和禁忌
Chapter Six The Strategies of Business Negotiation商务英语谈判策略
Chapter Seven The Skills of Business Negotiation商务英语谈判技巧
Chapter Eight The Claims,Conciliation and Arbitration of Business Negotiation商务英语谈判索赔、调解和仲裁
Chapter Nine The Styles of Business Negotiation商务英语谈判的风格
Chapter Ten The Intercultural Problems of Business Negotiation商务英语谈判的跨文化问题
参考答案