英语习题册（饭店服务类）

Unit 1Room Reservations
Unit 2Checking In
Unit 3Bell Service（1）
Unit 4Bell Service（2）
Unit 5Concierge Service
Unit 6Check Out
Unit 7The Business Center
Unit 8Restaurant Reservations
Unit 9Receiving the Guest
Unit 10Table Service
Unit 11Chinese Food
Unit 12Breakfast
Unit 13Banquet and Buffet Service
Unit 14Bar Service
Unit 15Handling Complaints
Unit 16Room Service
Unit 17Receiving Guest
Unit 18Room Cleaning
Unit 19Laundry Service
Unit 20Maintenance
Unit 21Other Housekeeping Services
Unit 22Lost and Found
Unit 23Dealing with Complaints
Unit 24Telephone Services
Unit 25At the Recreation Center
Unit 26At the Shopping Arcade