Part 1 The Front Desk
Unit 1 At the Entrance
Unit 2 At the Reception Desk（1）
Unit 3 At the Reception Desk （2）
Unit 4 At the Information Desk
Unit 5 Room Reservations
Unit 6 Check - in Service
Unit 7 Check - out Service
Unit 8 Depositing Baggage
Unit 9 Settling Complaints
Part 2 Housekeeping Department
Unit 10 Chamber Service
Unit 11 Wake - up Call Service
Unit 12 Room Service
Unit 13 Laundry Service
Unit 14 Maintenance
Part 3 Food and Beverage Department
Unit 15 Booking Seats
Unit 16 Seating Guests
Unit 17 Taking Orders
Unit 18 Serving Dishes
Unit 19 Settling Accounts
Part 4 Business Center
Unit 20 Booking Tickets
Unit 21 Exchanging Money
Unit 22 Remittance, Packages and E - mails
Part 5 Health and Recreation Center
Unit 23 At the Health Center
Unit 24 At the Beauty Salon
Unit 25 Recreation
Reference
Appendix
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