Part 1 The Front Desk Unit 1 At the Entrance Unit 2 At the Reception Desk(1) Unit 3 At the Reception Desk (2) Unit 4 At the Information Desk Unit 5 Room Reservations Unit 6 Check - in Service Unit 7 Check - out Service Unit 8 Depositing Baggage Unit 9 Settling Complaints Part 2 Housekeeping Department Unit 10 Chamber Service Unit 11 Wake - up Call Service Unit 12 Room Service Unit 13 Laundry Service Unit 14 Maintenance Part 3 Food and Beverage Department Unit 15 Booking Seats Unit 16 Seating Guests Unit 17 Taking Orders Unit 18 Serving Dishes Unit 19 Settling Accounts Part 4 Business Center Unit 20 Booking Tickets Unit 21 Exchanging Money Unit 22 Remittance, Packages and E - mails Part 5 Health and Recreation Center Unit 23 At the Health Center Unit 24 At the Beauty Salon Unit 25 Recreation Reference Appendix