Unit 1 Meeting the Guests
Unit 2 On the Way to the Hotel
Unit 3 Checking in/Checking out
Unit 4 Tour Arrangement
Unit 5 Touring and Sightseeing
Unit 6 City Tour
Unit 7 Food and Beverage
Unit 8 Shopping
Unit 9 Entertainment
Unit 10 Transportation
Unit 11 Dealing with Complaints
Unit 12 Handling Emergencies
Unit 13 Departure
词汇表