超越文秘英语900句

Chapter 1 Bminem Reception业务接待
Unit 1 Making an Appointment预约
Unit 2 Meeting Visitors接待来访
Unit 3 Greeting and Introducing招呼与介绍
Unit 4 Visiting Factories参观工厂
Unit 5 Dining Together with Clients与客户进餐
Unit 6 Call on a Customer拜访客户
Unit 7 ExpressingThanks表示感谢
Unit 8 Expressing Sympathy表示慰问
Unit 9 Saying Goodbye送别
Chapter 2 Office Affairs办公事务
Unit 1 Making a Phone Call打电话
Unit 2 Answering a Call接电话
Unit 3 Taking a Message电话留言
Unit 4 Memorandum备忘录
Unit 5 Faxes传真
Unit 6 Writing Letter写信
Unit 7 Printing and Copying打印与复印
Unit 8 Ordering Office Equipment订购办公用品
Unit 9 Filing档案管理
Unit 10 Computer Operation电脑办公
Unit 11 Arranging a Meeting安排会议
Unit 12 Agenda会议议程
Unit 13 Training New Colleagues培训新手
Unit 14 Geaing along with Colleagues与同事相处
Unit 15 E-Commerce电子商务
Chapter 3 Management of Business处理事务
Unit 1 Daily Problems in the Office办公室日常问题
Unit 2 Job Interview求职面试
Unit 3 Establishing Trade Relations建立业务关系
Unit 4 Signing a Contract签订合同
Unit 5 Transferring between Different Accounts转账
Unit 6 Ordering Goods订货
Unit 7 Dealingwith Complaint处理投诉
Unit 8 Going on Business安排出差
Unit 9 Working out Schedules for Activities安排活动日程
Unit 10 DelegatingResponsibilities分配任务
Unit 11 Business Negotiations商务谈判
Unit 12 Bid and Tender招标投标
Unit 13 After-sale Service售后服务
Unit 14 Claims索赔
Unit 15 Agency代理
Unit 16 Price价格
Unit 17 Product Promotion产品的推销
Chapter 4 Business Trip商务出行
Unit 1 Restaurant Reservations饭店预约
Unit 2 Registration．登记
Unit 3 BookingTickets订票
Unit 4 Housekeeping客房服务
Unit 5 At the Bank在银行
Unit 6 Shopping购物
Unit 7 Entertainment娱乐
Unit 8 Asking the Way出行问路