酒店英语900句

Lesson 1 Inquiring Informati on
　询问
Lesson 2 Making A Reservation
　预订
Lesson 3 Reception
　接待
Lesson 4 Handling Guests’Complaints
　处理投诉
Lesson 5 The Cashier
　收银员
Lesson 6 Telephone Calls
　电话
Lesson 7 The Housekeeping
　客房
Lesson 8 Wake—up Call Service
　唤醒服务
Lesson 9 Maintenance
　维修
Lesson 10 Laundry Service
　洗衣服务
Lesson 11 Food And Beverage
　餐饮
Lesson 12 Bar Service
　酒吧服务
Lesson 13 Security Service
　保安服务
Lesson 14 Health And Recreation
　康乐
Lesson 15 Beauty And Hair—dressing
　美容与美发
Lesson 16 Secretarial Staff
　秘书人员
Lesson 17 Shopping
　购物
Appendix 1 Everyday Vocabulary
　附录1 酒店英语常用词汇
Appendix 2 Name Of Hotel's Departments
　附录2 酒店部门名称
Appendix 3 Occupation And Position
　附录3 职位
Appendix 4 Di shware
　附录4 餐具
Appendix 5 Menu
　附录5 菜肴
Appendix 6 Nameplate and Public Notice in Hotels
　附录6 酒店标示牌及告示常用语
Appendix 7 Commonly Used Expressions in Beauty Parlors
　附录7 美容中心常用词汇
References 参考资料