一、Daily Business日常事务
Telephone电话业务
Fax传真接发
Business Letter商业信函
二、Business Trade 商务贸易
Building Business Relations建立商贸关系
Inquiry询盘
Offer and,Counter-offer报盘与还盘
Package包装问题
Price价格
Terms of Payment支付账款
Signing an Order签订订单
Uploading and Shipment装运交货
三、Business Communication商务交流
Introduction and Greeting见面介绍
Small Talk in the Office闲暇聊天
Farewefl告别
四、Business Meeting商务会议
Preparation for the Meeting会前准备
At the Meeting会议过程
Introducing the Product介绍产品
Discussion业务讨论
五、Business Trip商务旅行
Preparation出行准备
Taking a Plane乘坐飞机
In a Hotel住在酒店
At the Customs出人海关
六、Business Negotiation商务谈判
Appointment约会安排
Negotiating over the Contract合约洽谈
Discount and Commission回扣与佣金
BusIness Representation代理权协商
Tendering and Bidding招标投标
七、Business Reception客户接待
Business Meal宴请客户
Visiting the Factory参观工厂
Etiquette接待礼仪
八、Legal Issues法律话题
Insurance商业保险
Lodging a Complaint or a Claim投诉与索赔
九、Business Sales销售话题
Sales Strategy销售策略
Sales Promotion and Services促销与服务