Part One 0verview
Chapter 1 The Basics of Communication
沟通的概念
Chapter 2 The Communicafton Process
沟通过程
Chapter 3 Communication at the Workplace
工作中的沟通
Chapter 4 Forms of Electronic Communication:Merging Media
电子媒介沟通的多种形式
Part Two Written Communication
Chapter 5 Business Writing Style
商务英语的写作风格和特点
Chapter 6 Basic Format for Business Letters
商务信函的基本格式
Chapter 7 Writing with Positive and Negative Information
传递肯定和否定信息的信函
Chapter 8 Persuasive Writing
说服性文稿
Chapter 9 Business Memos and Reports
商务备忘录和报告
Chapter 10 Using Visual Aid in Business Writing
商务写作中的视图辅助
Chapter 11 Developing Surveys and Questionnaries
调研报告和问卷
Chapter 12 Electronic Communication
电子交流
Part Three Listening and Talking
Chapter 13 Listening Skills
聆听技巧
Chapter 14 Negotiation Skills
谈判技巧
Chapter 15 Business Presentation
商务陈述
Part Four Employment Communication
Chapter 16 The Employment Interview
求职面试
Chapter 17 Resumes and Cover Letters
简历和说明信