Part 1 Introduction
Chapter 1 An Introduction to Business Writing
Part 2 Routine, Negative, and Persuasive Messages
Chapter 2 Company Introduction
Chapter 3 Invitations
Chapter 4 Inquiries and Replies
Chapter 5 Refusal Letters
Chapter 6 Letters for Complaints and Adjustments
Chapter 7 Sales Letters
Part 3 Five Common Types
Chapter 8 Memos
Chapter 9 Emails
Chapter 10 Minutes
Chapter 11 Questionnaires
Chapter 12 Business Reports
Part 4 Communicating for Employment
Chapter 13 Job-Application Cover Letters
Chapter 14 Resume
References
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