秘书英语

Unit 1 Receiving Visitors
Part Ⅰ Read and Talk
Conversation 1 Receiving Visitors
Conversation 2 Dinners and Banquets
Conversation 3 Seeing Visitors off
Part Ⅱ Practical Writing
1. Toast
2. Welcome Speech and Answering Speech
3. Farewell Speech and Send-off Speech
4. Visitors Registration Form
Part Ⅲ Exercises
Part Ⅳ Supplementary Reading
Getting Some Knowledge of a Secretary
Unit 2 Entertaining Guests
Part Ⅰ Read and Talk
Conversation 1 Recreational Activities
Conversation 2 Arranging Sightseeing
Conversation 3 Shopping
Part Ⅱ Practical Writing
1. Itinerary
2. Greeting Card
3. Letters of Congratulations
4. Tour Guide Speech
Part Ⅲ Exercises
Part Ⅳ Supplementary Reading
What Makes an Efficient Secretary?
Unit 3 Phones, Faxes and E-mails
Part Ⅰ Read and Talk
Conversation 1 A Business Call
Conversation 2 Booking Tickets
Conversation 3 Hotel Reservation
Part Ⅱ Practical Writing
1. Telephone Message
2. E-mail
3. Faxes
Part Ⅲ Exercises
Part Ⅳ Supplementary Reading
The Traditional and Modern Offices
Unit 4 Invitations
Part Ⅰ Read and Talk
Conversation 1 Invitation to a Dinner
Conversation 2 Invitation to a Trade Fair
Conversation 3 Declining an Invitation
Part Ⅱ Practical Writing
1. Invitation and Reply
2. Letters of Invitation
3. Visiting Card
Part Ⅲ Exercises
Part Ⅳ Supplementary Reading
Social Customs about Invitations in America
Unit 5 Plans, Reports and Summaries
Part Ⅰ Read and Talk
Conversation 1 Discussing Plans
Conversation 2 Making Schedules
Conversation 3 Giving Reports
Part Ⅱ Practical Writing
1. Plan
2. Report
3. Summary
Part Ⅲ Exercises
Part Ⅳ Supplementary Reading
Diaries and Planning
Unit 6 Conferences and Exhibitions
Part Ⅰ Read and Talk
Conversation 1 Meeting Arrangements
Conversation 2 During the Interval of the Meeting
Conversation 3 Attending the Exhibition
Part Ⅱ Practical Writing
1. Notifications of Meetings
2. Agendas
3. Minutes
Part Ⅲ Exercises
Part Ⅳ Supplementary Reading
How to Take Minutes
Unit 7 Filing Management
Part Ⅰ Read and Talk
Conversation 1 Filing System
Conversation 2 Filing Instructions
Conversation 3 E-Filing
Part Ⅱ Practical Writing
1. Memorandum or Memo
2. Bill and Form
3. Notice
Part Ⅲ Exercises
Part Ⅳ Supplementary Reading
How to File Catalogues from Potential Suppliers Efficiently
Unit 8 New Product Launch
Part Ⅰ Read and Talk
Conversation 1 Preparing for New Product Launching
Conversation 2 Issuing the Information about the New Product
Conversation 3 Q~-A Session
Part Ⅱ Practical Writing
1. Press Release
2. Poster
Part Ⅲ Exercises
Part Ⅳ Supplementary Reading
Advertising a Product on the Internet
Unit 9 Business Correspondence
Part Ⅰ Read and Talk
Conversation 1 Inquiry and Offer
Conversation 2 Counter-Offer and Counter-Counter-Offer
Conversation 3 Payment and Delivery
Part Ⅱ Practical Writing
1. Enquiry
2. Offer
3. Counter Offer
Part Ⅲ Exercises
Part Ⅳ Supplementary Reading
Inquires and Offers
Unit 10 Business Negotiations, Contract and Agreement
Part Ⅰ Read and Talk
Conversation 1 Business Negotiations
Conversation 2 Signing a Contract
Conversation 3 After the Agreement
Part Ⅱ Practical Writing
Contract and Agreement
Part Ⅲ Exercises
Part Ⅳ Supplementary Reading
How to Write an Effective Contract
Unit 11 Complaints, Adjustments and After-sales Services
Part Ⅰ Read and Talk
Conversation 1 Complaints
Conversation 2 Adjustments
Conversation 3 After-Sales Services
Part Ⅱ Practical Writing
Letter of Complaint or Claim and Their Replies
Part Ⅲ Exercises
Part Ⅳ Supplementary Reading
What You Need to Know for Writing an Apology Letter
Unit 12 Job Hunting
Part Ⅰ Read and Talk
Conversation 1 Before the Interview
Conversation 2 At the Interview
Conversation 3 Follow up the Interview
Part Ⅱ Practical Writing
1. Letters of Job-application
2. Resume
Part Ⅲ Exercises
Part Ⅳ Supplementary Reading
Jobs Rethink Necessary
Refererces