1 A VISIT TO AIRBUS
Company profiles
2 ROLES AND RESPONSIBILITIES AT MEDSET
Structure of a company Employee roles and responsibilities
3 A TELEPHONE CALL TO HOLZLAND WULF
Telephone communications between companies
4 TRAVELARRAHGEMENTSATBP
Arrangements for a business trip
5 A MEETING AT KUBALD GMBH
Formal meetings and business negotiations
6 A PRESENTATION ATCHEVRONTEXACO CORP
Formal business presentations
7 A MARKETING CAMPAIGN AT BEIERSDORF
Marketing campaigns and strategies Famous brand names
8 PRODUCTION AT BALDA AG
Production faciEties and methods Product life cycles
9 CONTRACTS AND PAYMENT AT HABERMANN &FALKE
Enquiries, orders, contracts and invoices Incoterms
10 ETH UMWELTTECHNIK:DEALING WITH PROBLEMS
Problems, complaints and credit control