Part One The Building Blocks of Business Communication
Chapter 1 An Insight into Business Communication
Chapter 2 Selection of Communication Channels
Chapter 3 Structure and Styles of Business Letters
Chapter 4 Creating Effective Business Communication
Chapter 5 Cross-Cultural Communication
Part Two International Business Correspondence
Chapter 6 Establishing Business Relations
Chapter 7 Enquiries and Replies
Chapter 8 Offers, Quotations and Counter-Offers
Chapter 9 Orders and Their Fulfillment
Chapter 10 Terms of Payment
Chapter 11 Packing
Chapter 12 Insurance
Chapter 13 Shipment
Chapter 14 Complaints and Claims
Chapter 15 Business Contract ~
Part Three Interoffice Communication
Chapter I6 Memorandums
Chapter 17 Reports
Chapter 18 Resumes
Appendix Ⅰ Abbreviations Used in International Trade
Appendix Ⅱ INCOTERMS 2000, and Expressions Related to Trade
Appendix Ⅲ Shipping Documents
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