Chapter 1 Public Transport／公共交通
Dialog A Returning Tickects／退票
Dialog B Registering and Reclaiming Luggage／托运、提取行李
Dialog C Checking Tickets for Boarding／检票进站
Dialog D Helping Passengers with Their Berths or Seats／帮助旅客调整铺位、
Dialog E At the waiting Hall／候船大厅
Dialog F Introduction／介绍
Dialog G At the C1inic／在医务室
Dialog H Gettinh Off／下船服务
Chapter 2 Aviation／航空
Dialog A Information Service／问询服务
Dialog B Buying Tickets／购买机票
Dialog C At the Waiting Hall／在候机大厅
Dialog D Check-in Procedures／办理登机手续
Dialog E Check-in Baggage／托运行李
Dialog F Security Check／安全检查
Dialog G Boarding Serving／登机服务
Dialog H Serving Customers on the Plane／空中服务
Chapter 3 Hotel／酒店
Dialog A Checking in／入住
Dialog B Showing the Guest to the Room／带客入房
Dialog C Housekeeping／客房服务
Dialog D Cleaning the Room／打扫房间
Dialog E Room Service／房间服务
Dialog F Before Departure／临行前服务
Dialog G Special Services／特殊服务
Chapter 4 Studying Abroad／留学
Dialog A Selecting an Agency／选择中介
Dialog B Selecting University／选择学校
Dialog C The Documents Needed／留学所需资料
Dialog D Inquiring about Charge／咨询收费
Dialog E Part-time Job／兼职工作
Dialog F Selecting a Major／选择专业
Dialog G Applying for a Passport／申办护照
Dialog H Preparation Before Going Abroad／出国前准备
Chapter 5 Consulting／咨询
Dialog A Career Development Consultation／行业发展咨询
Dialog B Mangement Consultation／管理咨询
Dialog C Policy Consultation／政策咨询
Dialog D Technology Consultation／科技咨询
Dialog E Constrution Consultation／工程咨询
Dialog F Market Consultation／市场咨询
Dialog G Financial Consultation／财务咨询
Dialog H Housing C0nsultation／住房咨询
Chapter 6 Tourism／旅游
Dialog A Buying Tickets／购买门票
Dialog B Compensation Fare／~b票
Dialog C Introducing Facilities／介绍服务设施
Dialog D Giving Directions／指路
Dialog E Taking Cable Cars and Cable Ways／乘缆车索道
Dialog F Watching Showings／观看演出
Dialog G Talking about a Ci ty／谈论一座城市
Dialog H In Front of the Coral Hal l／在珊瑚馆前
Chapter 7 Catering／餐饮
Dialog A Making a Reservation／预订座位
Dialog B Ordering Food／点菜
Dialog C Bar Service(Ⅰ)／酒吧服务(一)
Dialog D Bar Service(Ⅱ)／酒吧服务(二)
Dialog E At a Restaurant(Ⅰ)／饭店就餐(一)
Dialog F At a Restaurant(Ⅱ)／饭店就餐(二)
Dialog G Talking about Food(Ⅰ)／谈论饭菜(一)
Dialog H Talking about Food(Ⅱ)／谈论饭菜(二)
Chapter 8 Secretary／文秘
Dialog A Making a Phone Call on Behalf of the Boss／代替老板打电话
Dialog B Visiting a Client／拜访客户
Dialog C Finding Files／查找文档
Dialog D Arranging a Staff Meeting／安排员工会议
Dialog E Booking a Room／预订房间
Dialog F A SecretaryS Responsibility for a Meeting／秘书的会议职责
Dialog G Handl ing the Complaint of a Customer／处理客户投诉
Dialog H Preparing a Memo／准备备忘录
Chapter 9 Marketing／营销
Dialog A Selling at a shop／商店售货
Dialog B Personal Selling／个人销售
Dialog C Door-to-door Selling／上门推销
Dialog D Selling at Exhibition／展厅销售
Dialog E After-sales Service／售后服务
Dialog F Talk about Advertising／谈论广告
Dialog G Business Talks／商业谈判
Dialog H Telephone Selling／电话销售
Chapter 10 Logistics／物流
Dialog A Packaging／包装
Dialog B Inquiring about Transportation／询问运输
Dialog C Railway Transportation／火车运输
Dialog D Road Transportation／汽车运输
Dialog E Inquiring about Warehouse／询问仓库
Dialog F Introduction about Warehouse／仓库介绍
Dialog G Charge for Warehouse／仓库收费
Dialog H Unloading／卸货
Chapter 11 Insurance／保险
Dialog A Introduction to Types of Insurance／险种介绍
Dialog B Travel Insurance／旅游保险
Dialog C Building Insurance／楼宇保险
Dialog D Home Insurance／家居保险
Dialog E Accident Insurance／意外保险
Dialog F Motor Insurance／汽车保险
Dialog G Settlement of Claims／赔付处理
Dialog H Obtaining Compensations／领取赔款
Chapter 12 Human Resources／人力资源
Dialog A Recruitment／招募新员工
Dialog B Employment and promotion／雇佣与升迁
Dialog C The Performance Evaluations／业绩评估
Dialog D Human Resource Workshops／人力资源工作室
Dialog E Salary and Overtime Work／薪金与加班
Dialog F Welfare Policies／福利政策
Dialog G The Way of Recruitment／雇佣方式
Dialog H Ouitting the Job／辞职
Chapter 13 E-business／电子商务
Dialog A A Brief Introduction to E-business／电子商务简介
Dialog B E-shopping／网上购物
Dialog C Cyber-bank／网上银行
Dialog D Cyber-auction／网上拍卖
Dialog E Online Job-hunting／网上招聘
Dialog F Advertising in E-business／电子商务广告
Dialog G Online Market Research／网上市场调查
Dialog H Safety in E-business／电子商务安全
Chapter 14 Public Relations／公共关系
Dialog A At the Airport／在机场
Dialog B At the Dinner／在晚宴
Dialog C Appointments and Visiting／约会拜访
Dialog D Recreation／娱乐
Dialog E At the Office／在办公室
Dialog F Answering Telephone Calls／接电话
Dialog G Signing a Contract／签订合同
Dialog H Seeing off／送行
Chapter 15 Exhibition／会展
Dialog A Invitation／会展邀请
Dialog B The 9esign of Exhibition Booths／展位设计
Dialog C The Reservation of Booths／展位预订
Dialog D Transportation of Exhibit／展品运输
Dialog E Exhibit Introduction／产品介绍
Dialog F Business Contact／业务接洽
Dialog G Business Negotiation／商务谈判
Dialog H Business Follow-up／业务跟进
Chapter 16 Administrative Management／行政管理
Dialog A Oualities of a Manager／管理者的素质
Dialog B LevelS of Management／管理层次
Dialog C Personnel Training／人员培训
Dialog D Performance Management／绩效管理
Dialog E Recruitment／员工招聘
Dialog F Financial Affairs／财务
Dialog G Sell ing and Marketing／销售和营销
Dialog H Production Control／生产控制
Chapter 17 Banking／银行
Dialog A Reporting Loss／挂失服务
Dialog B Closing Accounts／清户服务
Dialog C Trading Securities／股票买卖
Dialog D Trusts and Funds／基金服务
Dialog E Applying for Credit Card／申请信用卡
Dialog F Settl ing Overdraft／透支处理
Dialog G House Mortage／住房按揭
Dialog H Online Banking／网上银行
Chapter 18 Electronic Products／电子产品
Chapter 19 Education and Training／教育培训
Chapter 20 Health Care／医疗
Chapter 21 Entertainment／娱乐
Chapter 22 Housekeeping／家政服务
Chapter 23 Online Games／网络游戏
Chapter 24 Advertising／广告
Chapter 25 Environmental Protection／环境保护
Chapter 26 Telecommunication／电信
Chapter 27 Accounting／财务
Chapter 28 Law／法律
Chapter 29 International Trade／国际贸易
Chapter 30 Commerce／商务
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