1 An Introduction to Logistics
1.1 The History and Evolution of Logistics
1.2 Definition of Logistics: Elements of Logistics
1.3 The Logistics of Business is Big and Important
Case 1 IBS Logistics
2 Customer Accommodation
2.1 Customer-focused Marketing and Customer Service
2.2 Customer Satisfaction
2.3 Customer Accommodation and Customer Retention
2.4 Setting Customer Accommodation Priorities
Case 2 Batman: Adding Value Through Customer Accommodation
3 Transportation
3.1 Road Transportation
3.2 Rail Tansportation
3.3 Maritime Transportation
3.4 Air Transportation
3.5 Pipelines
4 Warehousing
4.1 Overview
4.2 Warehouse Operations
4.3 Warehouse Planning
Case 4 Modern Warehouse Handling
5 Distribution Center
5.1 Introductions to Distribution Centre
5.2 The Function of Distribution Centre
5.3 Distribution Centre Design
Case 5 Cases of Distribution Center's Function
6 Packaging
6.1 Packaging Materials
6.2 Packaging Technology
6.3 Packaging Innovation
Case 6 Present Conditions and Development Tendency of China Carton Industry
7 Inventory Management
7.1 Inventory Types
7.2 Inventory Carrying Cost
7.3 Eeonomic Order Quantity
7.4 Managing Uncertainty
Case 7 The Smog Co. Production System
8 Ptirehasing Management
8.1 Why Purchasing is Important
8.2 Purchasing Strategies
8.3 Why Sourcing Worldwide
Case 8 The Global Sourcing Wire Harness Decision
9 Supply Chain Management
9.1 The Definition of SCM
9.2 Supply Chain Operations Reference Model
9.3 The Principles in the New Supply Chain Environment
Case 9 Dell A Global Leader in Business Excellence
10 Information Technology
10.1 Role of Information Technology in Supply Chain Management
10.2 An introduction to ERP
10.3 Commonly Used Communication Systems
Case 10 Eric Scott Limited
11 Quality Management
11.1 Defining Quality
11.2 Quality Improvement Methods
11.3 Defining Quality in Terms of Customer Requirements
11.4 Web Links -- General Resources on Quality
Case 11 Armstrong Building Products Operations
12 Logistics Changes and Trends
12.1 Logistics Changes in the Next Decade
12.2 Adversarial to Collaborative Relationships
12.3 Functional to Process Integration
12.4 Information Hoarding to Sharing
12.5 Training to Knowledge-based Learning
Case 12 Volkswagen Brazil
Appendix 1 中华人民共和国国家标准物流术语
Appendix 2 Logistics Documentation Samples
Appendix 3 Selected Bibliographies
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