酒店服务业英语口语

Chapter One
　Front Office
　　Ⅰ Room Reservation
　　Ⅱ Receiving Guests
　　Ⅲ Checking in
　　Ⅳ Requiring Information　
　　Ⅴ Changing Foreign Currencv
　　Ⅵ Settling Accounts
Chapter Two
　Housekeeping Department
　　Ⅰ Taking a Guest to the Room
　　Ⅱ Introducing the Room Service
　　Ⅲ Housekeeping Management
　　Ⅳ Call Transfers
　　Ⅴ Laundry Service
　　Ⅵ Maintenance Service
Chapter Three
　Food and Beverage Department
　　Ⅰ Being Seated
　　Ⅱ Taking Orders
　　Ⅲ Serving the Order
　　Ⅳ Chinese Food
　　Ⅴ Western Food
　　Ⅵ The Bar
Chapter Four
　Fitness Center
　　ⅠExercising with Equipment
　　ⅡDancing
　　Ⅲ Seeing Movies
　　Ⅳ The Night Club
　　Ⅴ Beauty and Hair Salon
　　Ⅵ Health Care
Chapter Five
　Shopping Center
　　Ⅰ Food and Beverage
　　Ⅱ Clothes
　　Ⅱ Jewelry and Art Work
　　Ⅳ Chinese Painting and Calligraphy
　　Ⅴ Silk Fabric
　　Ⅵ Medicine and Health Products
Chapter Six
　Other Services in a Hotel
　　I Booking Train Tickets and Plane Tickets
　　Ⅱ Posting Packages and Expenses
　　Ⅲ Secretarial,Interpreting and Convention Service
　　Ⅳ Special Services
　　Ⅴ Taxi Arrangement
　　Ⅵ Complaint Service