前言
Chapter 1 Office Work 商务办公
1 Recruiting 员工招聘
2 Dealing with Emails 邮件处理
3 Transferrting Information 传送资料
4 Filing 档案事务
5 Releasing Notices 发布通知
6 Taking Memos 备忘录
7 Arranging Travels 安排差旅
8 Procuring Equipment 设备采购
Chapter 2 Receptions 客户接待
1 Making an Appointment 客户预约
2 Changing an Appointment 预约改动
3 Meeting at the Airport 机场迎接
4 Introducing Myself 自我介绍
5 Entertaining Clients 招待客户
6 Arriving at the Company 参观访问
7 Inviting to Dinner 宴会邀请
8 Expressing Thanks 表达感谢
Chapter 3 Business Services 商业服务
1 Banking Services 银行服务
2 Post Office Services 邮局服务
3 Airport Service 机场服务
4 In a Restaurant 在餐馆
5 At the Hotel 在宾馆
6 Sightseeing 观光旅游
7 Changing Plans 改变计划
8 Business Reception 商务接待
Chapter 4 Business Meetings 商务会议
1 Making Arrangements 布置会议
2 Other Preparations 其他准备
3 Agenda 议事日程
4 Getting a Meeting Started 会议开始
5 Taking Minutes 会议纪要
6 Taking the Floor 发言
7 Discussions 会议讨论
8 Summary and Adjournment 总结闭会
Chapter 5 Business Calls 商务电话
1 Leaving a Message 电话留言
2 Calling Back 回电话
3 Having the Wrong Number 打错电话
4 Calling an Operator 接线员接听电话
5 Proposing an Appointment over Phone 电话要求约见
6 Rescheduling over Phone 电话更改约定
7 Reserving a Room 预订旅馆
8 Booking a Ticket 预订机票
Chapter 6 Business Negotiations 商务洽谈
1 Inquiry 询价
Contents
2 Offer 报价
3 Price Negofiations 磋商价格
4 Discounts 折扣
5 Order 订购
6 Contracts 合同
7 Shipment Delay 装运推迟
8 Claims 索赔
Chapter 7 Deriving Sectors of Business 商业的衍生环节
1 Commissions 佣金
2 Trademark Registration 商标注册
3 Sample Exhibition 样品展示
4 Sole Agent 独家代理
5 Letter of Credit 信用证
6 Banking Facilities 银行业务
7 Public Relations 公共关系
8 Business Promotion 商务促销
Chapter 8 Marketing 市场营销
1 Market Surveys 市场调研
2 Market Developments 市场开发
3 Exhibitions 交易会
4 Quality and Quantity 质量与数量
5 Advertising and Promotion 广告与促销
6 New Products Introduction 介绍新产品
7 Aftersales Services 售后服务
8 Sales Agents 销售代理商
Chapter 9 Business Interaction 商务交往
1 Visiting Colleagues 拜访同事
2 Introducing Newcomer 介绍新人
3 Helping Each Other 同事互助
4 Consolation 安慰
5 Sympathy 同情
6 Klatch 聚会
7 Appointment 约会
8 Departure 告别
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