前言
Chapter 1 Customer Reception 接待顾客
1 Greeting Customers与顾客打招呼/2
2 Recommending Commodities to Customers向顾客推荐商品/6
3 Bargaining讨价还价/11
4 Claiming for Compensation or Payment要求赔偿或结账/17
5 After-sales Service售后服务/2l
Chapter 2 Effective Selling 销售实战
1 Selling Shoes卖鞋/28
2 Selling Cosmetics卖化妆品/34
3 Selling Costume卖服装/40
4 Selling Jewelry卖珠宝首饰/47
5 Selling Sports Goods卖体育用品/53
6 Selling Clocks and Toys卖钟表和玩具/59
7 Selling Craftwork卖工艺品/64
8 Selling Cigarettes and Wines卖烟和酒/7l
9 Selling Drugs卖药/77
10 Selling Tea卖茶叶/83
11 Selling Books卖书/88
12 Selling Furniture and Electric Appliances卖家具和电器/93
13 Selling Computers and Mobile Phones卖电脑和手机/99
14 Selling Fruits and Vegetables卖水果和蔬菜/104
15 Selling Cars卖汽车/108
Contents
16 Selling Houses卖房子/114
17 Selling Food卖食品/119
18 Selling Stationery卖文具/125
19 SeUing Flowers卖花/131
20 Selling Glasses卖眼镜/135
21 Selling Perfumes卖香水/140
22 Promotion减价促销/145
附录售货员英语词汇/150