银行柜台英语脱口说

Dialogue 1 Greetings and Self-introduction
问候与自我介绍
Dialogue 2 Making Inquiries and Answering Questions
咨询与解答问题
Dialogue 3 Giving Suggestions and Making Explanations
建议与解释
Dialogue 4 Expressing Tnanks and Making Apologies
致谢与道歉
Dialogue 5 Saying Goodbye
道别
Dialogue 6 Dealing with Complaints
投诉与安抚
Dialogue 7 Potential VIP Customer
挖掘引导优质客户
Dialogue 8 Maintaining the Relationship with VIP Customers
营销维护优质客户
Dialogue 9 Advising Customers
更正指导客户
Dialogue 10 Transfer Service
转账业务
Part Ⅱ Savings and Loans 储蓄和货款
Dialogue 1 Opening Accounts and Depositing(I)
开户(一)
Diaogue 2 Opening Accounts and Depositing(Ⅱ)
开户(二)
Dialogue 3 Opening Accounts and Depositing(111)
开户(三)
Dialogue 4 Opening Accounts and Depositing(Ⅳ)
开户(四)
Dialogue 5 Opening Accounts and Depositing(V)
开户(五)
Dialogue 6 Withdrawing and Closing Accounts(I)
取款、销户(一)
Dialogue 7 Withdrawing and Closing Accounts(Ⅱ)
取款、销户(二)
Dialogue 8 Withdrawing and Closing Accounts Oil)
取款、销户(三)
Dialogue 9 Withdrawing and Closing Accounts(Ⅳ)
取款、销户(四)
Dialogue 10 Withdrawing and Closing Accounts(V)
取款、销户(五)
Dialogue 11 Reporting a Lost Passbook(Certificate)(I)
挂失(一)
Dialogue 12 Reporting a Lost Passbook(Certificate)(Ⅱ)
挂失(二)
Dialogue 13 Inquiry of Account Balance
查询余额
Dialogue 14 Confiscating Counterfeit Notes
没收假币
Dialogue 15 Reception Hall Service(I)
大厅接待对话(一)
Dialogue 16 Reception Hall Service(Ⅱ)
大厅接待对话(二)
Dialogue 17 Auto Loan
汽车贷款
Dialogue 18 Housing Mortgage Loan
住房抵押贷款
Dialogue 19 Interest Rate Adjustment
利率调整
Dialogue 20 Foreign Exchange Loan
外汇贷款
Dialogue 21 Application for Loans of Working Capital
办理流动资金贷款
Dialogue 22 Policy Inquiry-Entrustment Loan
政策咨询——委托贷款
Dialogue 23 Open an Account for Stock Trading
开户炒股
Dialogue 24 Investment Fund
购买基金
Part HI　Money Exchange and Foreign Remittances
货币兑换和国外汇款
Dialogue 1 Inquiry about Exchange Rate
咨询汇率
Dialogue 2 Money Exchange
货币兑换
Dialogue 3 Handling Reconversions
兑回外币
Dialogue4 OutwardRemittances
汇出汇款
Dialogue 5 Inward Remittances
汇入汇款
Dialogue 6 Collection of Bills
票据托收
Dialogue 7 Taking Money Abroad
携带外汇出境
Dialogue 8 Transfer Foreign Currencies
外汇账户间的转账
Dialogue 9 Exchanging RMB for Purchasing House
非居民房产项下结汇
Dialogue 10 Exchanging Foreign Currency for Studying Abroad
留学购汇
Dialogue II BuyingTravelers Check
购买旅行支票
Part IV Bank Cards，Phone-banking，E-banking and Other Services
信用卡，电话银行，网上银行及其他业务
Dialogue 1 ApplicationforCreditCards(I)
申办信用卡(一)
Dialogue 2 Application for Credit Cards(Ⅱ)
申办信用卡(二)
Dialogue 3 Cashing with a Foreign Credit Card
外卡取现
……
参考书目