Part 1 Daily Services日常服务
Unit 1 Greeting and Reception招呼与接待
Unit 2 At the Inquiry Desk在问询处
Unit 3 Introduction介绍
Unit 4 Suggestions to a Customer向客户提建议
Part 2 Credit Card Business信用卡业务
Unit 1 Inquiries about Credit Cards信用卡咨询
Unit 2 How to Use Credit Cards信用卡的使用
Unit 3 Overdraft ofCredit Cards信用卡透支
Unit 4 Reporting a Lost Passbook存折挂失
Part 3 Personal Remittance个人汇款
Unit 1 Bank Transfer银行转账
Unit 2 Remittance汇款
Unit 3 Buying Traveler's Cheques购买旅行支票
Unit 4 Cashing a Traveler's Cheques兑现旅行支票
Part 4 Foreign Exchange Business外汇业务
Unit 1 Foreign Exchange Dealings外汇交易
Unit 2 Inquiry about Interest Rates询问利率
Unit 3 Explaining Rates ofExchange解释汇率
Unit 4 Foreign Exchange Services外汇服务
Part 5 Cash Services现金业务
Unit 1 Opening a Savings Account开立储蓄账户
Unit 2 Handling Withdrawals办理取款
Unit 3 Handling Deposits办理存款
Unit4 Talking about RMB谈论人民币
Part 6 E-banking电子银行业务
Unit 1 Phone Banking电话银行
Unit 2 Online Banking网上银行
Unit 3 Using an Automated Teller Machine使用自动柜员机
Unit 4 Computerized Banking银行电脑化
Part 7 Credit and Financing Business信贷与理财业务
Unit 1 Personal Housing Loan个人住房贷款
Unit 2 Personal Loan私人贷款
Unit 3 Stock Market股票市场
unit 4 Making a Credit Investigation进行资信调查
Part 8 Insurance Services保险业务
Unit 1 Life Insurances人寿保险
Unit 2 Auto Insurances汽车保险
Unit 4 Cargo Transportation Insurances货运保险
Unit 5 Other Insurances其他保险
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