酒店英语

模块一 Getting Started
模块二 Front-Office Services
Task 1 Room Reservation
Task 2 Checking in
Task 3 Bell Service
Task 4 Telephone Service
Task 5 Checking out
模块三 Housekeeping Services
Task 1 Room Cleaning
Task 2 Laundry and Valet Service
Task 3 Maintenance Service
模块四 Food and Beverage Services
Task 1 Receiving the Diners
Task 2 Taking Orders
Task 3 Services during the Meal
Task 4 Room Service
模块五 Other Services
Task 1 At the Business Center
Task 2 At the Recreation Center
模块六 Dealing with Complaints
附录一 英汉酒店常用词汇
附录二 英汉酒店餐饮服务专用词汇表
参考文献