James p. Clements is the Provost and Vice President for Academic Affairs and the Robert W. Deutsch Distinguished Professor of Information Technology at Towson University. He previously held positions as Vice President for Eco-nomic and Community Outreach， executive director of the Center for Applied Information Technology， and Chair of the Department of Computer and Information Sciences at Towson University.
图书目录
Preface iii About the Authors iv Part THE LIFE OF A PROJECT I 1 Project Management Concepts Attributes of a Project Project Life Cycle The Project Management Process Global Project Management Benefits of Project Management 2 Needs Identification Needs Identification Project Selection Preparing a Request for Proposal Soliciting Proposals 3 Proposed Solutions Building Relationships with Customers and Partners Pre-RFP/Proposal Marketing Bid/No-Bid Decision Developing a Winning Proposal Proposal Preparation Proposal Contents Pricing Considerations Proposal Submission and Follow-Up Customer Evaluation of Proposals Types of Contracts Contract Provisions Measuring Success 4 The Project Planning the Project Managing Risk Performing the Project Controlling the Project Terminating the Project Part PROJECT PLANNING AND CONTROL 5 Planning Project Objective Work Breakdown Structure Responsibility Matrix Defining Activities Developing the Network Plan Planning for Information Systems Development 6 Scheduling Activity Duration Estimates Project Start and Finish Times Schedule Calculations Scheduling for Information Systems Development 7 Schedule Control Project Control Process Effects of Actual Schedule Performance Incorporating Project Changes into the Schedule Updating the Project Schedule Approaches to Schedule Control Schedule Control for Information Systems Development 8 Resource Considerations Resource-Constrained Planning Planned Resource Utilization Resource Leveling Resource-Limited Scheduling 9 Cost Planning and Performance Project Cost Estimates Project Budgeting Determining Actual Cost Determining the Value of Work Performed Cost Performance Analysis Cost Forecasting Cost Control Managing Cash Flow Part PEOPLE: THE KEY TO PROJECT SUCCESS 10 The Project Manager Responsibilities of the Project Manager Skills of the Project Manager Developing the Ski/Is Needed to be a Project Manager Delegation Managing Change 11 The Project Team Project Team Development and Effectiveness Ethical Behavior Conflict on Projects Problem Solving Time Management 12 Project Communication and Documentation Personal Communication Effective Listening Meetings Presentations Reports Project Documentation and Controlling Changes Collaborative Communication Tools 13 Types of Project Organizations Functional-Type Organization Project-Type Organization Matrix-Type Organization Advantages and Disadvantages Reinforce Your Learning Answers Glossary
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