Chapter 1 An Overview of Business Letter Writing 商务信函写作概论 Chapter 2 Establishment of Business Relations & Credit Status Enquiries 建立业务关系和资信调查 Chapter 3 Enquiry 询盘 Chapter 4 Reply to Enquires: Offer 报盘 Chapter 5 Response to Offers: Counteroffer 报盘回应:还盘 Chapter 6 Orders 订贷 Chapter 7 Payment 支付 Chapter 8 Letter of Credit (L/C) 信用证 Chapter 9 Packing 包装 Chapter 10 Shipment 装运 Chapter 11 Insurance 保险 Chapter 12 Complaints & Claims 投诉与索赔 Chapter 13 Agency 代理 Chapter 14 Conclusion of Business 交易的达成 Chapter 15 Other International Business Activities 其他国际商务活动 Keys to the Exercises 练习答案 Appendix A Abbreviations and Shortened Forms of English Phrases in International Trade 外贸常见英文缩略词 Appendix B Related Documents in International Trade 国际贸易相关单据 References 参考文献