Chapter 1 Daily Service
Unit 1 Reception
Unit 2 Giving Answers to a Customer
Unit 3 Making Inquiries to a Customer
Unit 4 Making Suggestions to a Customer
Unit 5 Offering Apologies to a Customer
Chapter 2 Banking
Unit 1 Opening an Account
Unit 2 Depositing Money
Unit 3 Handling Withdrawals
Unit 4 Credit Card
Unit 5 Reporting the Loss
Unit 6 Remittance
Unit 7 Loan
Unit 8 Buying Traveler's Cheques
Unit 9 Cashing and Discounting
Unit 10 Transferring between Different Accounts
Unit 11 Opening a Letter of Credit
Unit 12 Closing an Account
Unit 13 Interest and Interest Rates
Unit 14 Agency Receipt and Payment
Unit 15 Handling Reconversion
Unit 16 Explaining Rates of Exchange
Unit 17 Banks in China
Unit 18 Computerized Banking
Unit 19 Renting a Safe Deposit Box
Unit 20 Automated Teller Machine
Unit 21 Telephone Banking
Chapter 3 Money Business
Unit 1 Foreign Exchange Dealing
Unit 2 Foreign Exchange
Unit 3 Talking about Renminbi
Unit 4 The International Monetary System
Unit 5 Issuing All Offshore Bond
Unit 6 Financial Management
Unit 7 International Financial Market
Chapter 4 Insurance
Unit 1 Life Insurance
Unit 2 Medical Insurance
Unit 3 Accident Insurance
Unit 4 Cargo Insurance
Unit S Business Insurance
Unit 6 Other Insurances
Chapter 5 Trust Service,Funds and Stock
Unit 1 Making a Collection
Unit 2 Credit Inquiry
Unit 3 Stock Market
Unit 4 Stocks and Shares
Unit 5 Funds Business
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