Part 1 人才招聘Recruiting New Staff
Unit 1 草拟招聘条件
Outlining the Job Requirements(2)
Unit 2 发布招聘信息
Placing a Job Ad
Unit 3 面试
The Interviews
Part 2 新员工培训New Staff Training
Unit 1 公司结构
Company Structure
Unit 2 公司政策
Company Policies
Unit 3 部门合作
Departments Working
Together
Unit 4 公司运作
Company Operations
Part 3 同事相处Getting along with Colleagues
Unit 1 认识新同事
Getting to Know New
Staff
Unit 2 互相帮助
Helping Each 0ther
Unit 3 谈论同事
Talking about Colleagues
Unit4 邀请同事
Inviting Colleagues
Unit 5 同事聚餐
Parties
Unit 6 产生矛盾
Causing Conflicts
Unit 7 工作压力
Working Pressure
Unit 8 烟民一族
The Smokers
Unit 9上下班
Punch in and Punch out
Unit 10 加班与代班
Working Overtime and
Covering for Someone
Part 4 电话英语Telephone English
Unit 1 打电话
Making Telephones
Unit 2 接电话
Answering a Call
Unit 3 转接与留言
Transferring a Call and
Leaving a Message
Unit4 安排约见
Making Appointments-
Part 5 日常办公Office Routine
Unit 1 办公设备
Office Facilities
Unit 2 网络办公
Online Work
Unit 3 档案管理
File Keeping
Part 6 老板与员工Boss and
Unit 1 分配工作
Assigning Work
Unit 2 汇报工作
Reporting Work
Unit 3 工作失误
Working Faults
Unit 4 夸奖员工
Complimenting the Staff
Unit 5 批评员工
Criticizing Employees
Unit 6 鼓励员工
Encouraging Lmployees
Unit 7 升职与加薪
Promotion and Salary Raise
Unit 8 辞职与解雇
Resigning and Firing．
Part 7 公司会议Company Meetings
Unit 1 会议安排
Arranging a Meeting
Unit 2 会议讨论
Brainstorming
Unit 3 达成一致
Agreement
Part 8 客户服务Customer Service
Unit 1 电话客服
Service on the Telephone
Unit 2 客户服务拜访
Customer Service Visit
Unit 3 招待客户
Entertaining the Guest
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