Part 1 Room Reservation预订房间
Unit 1预订电话A Reservation Call
Unit 2日期人数The Date and the Number
Unit 3房间要求Requirements about the Room
Unit 4客房已满No Vacancies
Unit 5确认预订Confirming the Reservation
Unit 6更改预订Changing a Reservation
Unit 7取消预订Cancelling a Reservation
Part 2 Reception前台接待
Unit 8 在接待处At the Reception Desk
Unit 9 在问讯处At the Information Desk
Unit 10 询问付款Asking About Payment
Unit 11 登记入住Checking In
Unit 12 提取行李Checking Baggage
Unit 13 贵重物品Valuables
Unit 14 电梯指引About the Elevator
Unit 15 引客进房Guiding the Guests to Their Rooms
Unit 16 调换房间Changing Room
Unit 17 留言服务Message Service
Unit 18 观光咨询 Asking about Sightseeing
Unit 19 递交邮件Mail Service
Unit 20 兑换货币Money Changing
Unit 21 票务服务Tickets Service
Unit 22 传真服务Fax Service
Unit 23 接待访客Receiving Visitors
Unit 24 处理投诉Dealing with Complaints
Part 3 Housekeeping Service客房服务 Unit 25 叫醒服务Wake?鄄up Call Service
Unit 26 早餐服务Breakfast Service
Unit 27 不满早餐Dissatisfaction with Breakfast
Unit 28 清理房间Cleaning the Room
Unit 29 特殊要求Special Requirements
Unit 30 洗衣服务Laundry Service
Unit 31 洗衣差错Laundry Problems
Unit 32 弄混衣服Mixing Clothes
Unit 33 织补服务Darning Service
Unit 34 马桶问题Closestool Problems
Unit 35 卫生间问题Toilet Problems
Unit 36 设备问题Equipment Problems
Unit 37 维修服务Maintenance Service
Unit 38 托婴服务Baby-sitting Service
Unit 39 失物招领Lost and Found
Unit 40 应对火警Responding to Fire Alarm
Unit 41 丢失物品Losing Things
Unit 42 需要药品Asking for Medicine
Unit 43 照顾病人Caring for Patients
Unit 44 突然生病Illness Emergency
Unit 45 饭店安全Hotel Safety
Part 4 Telephone Services电话服务
Part 5 Business, Health, Entertainment Centers商务、健康、娱乐中心
Part 6 Shopping Service购物服务
Part 7 Checking Out of Hotels结 账
Part 8 Welcoming Guests in a Restaurant餐厅迎客
Part 9 Restaurant Service餐厅服务
Part 10 Fast-food Services快餐服务
Part 11 Bar Service酒吧服务
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