part 1: backgrounds
chapter 1: getting started: writing and your career
writing—an essential job skill
writing for the global marketplace
four keys to effective writing
characteristics otrjob-related writing
ethical writing in the workplace
successful employees are successful writers
chapter 2: the writing process at work
what writing is and is not
the writing process
chapter 3: collaborative writing and meetings at work
teamwork is crucial to business success
advantages of collaborative writing
collaborative writing and the writing process
guidelines for setting up a successful writing group
ten proven ways to be a valuable team player
sources of conflict in collaborative groups and how to solvethem
models for collaboration
case study: evolution ora collaboratively writtendocument
computer-supported collaboration
meetings
PART 2:Correspondence
chapter 4: writing routine business correspondence:memos,faxes, e-mails, ims, and blogs
whatmemos, faxes, e-mails, ims, and blog posts have incommon
memos
faxes
e-mail
instant messages (ims) for business use
blogs
chapter 5: writing letters: some basics for audiencesworldwide
letters in the age of the internet
letter formats
parts of a letter
the appearance of ryour letter
organizing a standard business letter
making a good impression on your reader
international business correspondence
chapter 6: types of' business letters
……
PART 3：Gathering and Summarizing information
PART 4: Preparing Documents and Visuals
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