ChapterⅠ Office Routine
Unit One Telephone Calls and Faxes 接打电话与收发传真
Unit Two Arranging Meetings and Appointments 安排会议会晤
Unit Three Office Communication and File Keeping 办公通信及文件归档
Unit Four Receiving foreign Customers 接待外宾
ChapterⅡ Business Activities
Unit One Market Research and Advertising Publicity 市场调查和广告宣传
Unit Two Product Description and Promotion 产品介绍与促销
Unit Three Business Trip 商务出行
Unit Four Trade Show 参加商展
Unit Five Company Visit and Factory Tour 参观公司和工厂
Chapter Ⅲ Business Trade 124 Unit One Contacting with Customers 与客户联系
Unit Two Inquiry, Offer and Counter Offer 询盘、发盘和还盘
Unit Three Payment, Shipment, Packing and Insurance 支付、装运、包装和保险
Unit Four Placing an Order 订货
Unit Five Contract 合同
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