酒店实用英语

Part One Front Office
Unit 1 Reservations
Unit 2 Reception
Unit 3 Concierge Service
Unit 4 Front Cashier's Desk
Part Two Housekeeping Department
Unit 1 Housekeeping Service
Unit 2 Laundry Service
Unit 3 Meeting Guests' Requests
Unit 4 Dealing with Complaints
Part Three Food and Beverage Department
Unit 1 Chinese Food Service
Unit 2 Western Food Service
Unit 3 Bar Service
Unit 4 Coffee Shop
Unit 5 Function Catering
Part Four Recreation Center
Unit l Indoor and Outdoor Sports
Unit 2 Entertainment Service
Unit 3 Health Care
Part Five Hotel Management
Unit 1 Training of Employees
Unit 2 Duties and Reponsibilities
Unit 3 Managerial Techniques
Appendixes
Appendix Ⅰ Departments and Positions in Hotels
Appendix Ⅱ Useful Hotel Vocabulary
参考文献