Module 1 Front Office
Part 1 Room Reservation
Part 2 Concierge Service
Part 3 Check in
Part 4 Dealing with Complaints
Part 5 Cashier ServiceModule 2 Housekeeping
Part 1 Showing the Room
Part 2 Cleaning the Room
Part 3 Laundry Service
Part 4 Room Service
Part 5 Personalized Housekeeping Service
Part 6 Dealing with EmergenciesModule 3 Food and Beverage
Part 1 Taking Restaurant Reservations
Part 2 Seating the Guests
Part 3 Taking Orders
Part 4 Services during the Meal
Part 5 Bar ServicesModule 4 Health and Recreation Club
Part 1 Beauty Salon
Part 2 Gym
Part 3 Sauna Bath and Spa
Part 4 Swimming, Golf and KaraokeModule 5 Business Center
Part 1 Secretarial Services
Part 2 Convention ServicesModule 6 Other Services in the Hotel
Part 1 Depositing Luggage
Part 2 Shopping
Key to the Exercises in the Textbook
Key to the Activities
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