酒店实务英语

Module 1 Front Office
　Part 1 Room Reservation
　Part 2 Concierge Service
　Part 3 Check in
　Part 4 Dealing with Complaints
　Part 5 Cashier Service
Module 2 Housekeeping
　Part 1 Showing the Room
　Part 2 Cleaning the Room
　Part 3 Laundry Service
　Part 4 Room Service
　Part 5 Personalized Housekeeping Service
　Part 6 Dealing with Emergencies
Module 3 Food and Beverage
　Part 1 Taking Restaurant Reservations
　Part 2 Seating the Guests
　Part 3 Taking Orders
　Part 4 Services during the Meal
　Part 5 Bar Services
Module 4 Health and Recreation Club
　Part 1 Beauty Salon
　Part 2 Gym
　Part 3 Sauna Bath and Spa
　Part 4 Swimming, Golf and Karaoke
Module 5 Business Center
　Part 1 Secretarial Services
　Part 2 Convention Services
Module 6 Other Services in the Hotel
　Part 1 Depositing Luggage
　Part 2 Shopping
Appendices
　附录1 酒店部门及职位
　附录2 酒店前厅常用词汇
　附录3 酒店客房常用词汇
　附录4 常见蔬菜水果中英文名称对照
　附录5 烹饪常用词汇中英对照
　附录6 各类食品材料中英文对照
　附录7 中餐菜名中英对照
　附录8 西餐词汇中英对照
　附录9 常用会议会务词汇
　附录10 展会布置词汇
参考书目