item 1 meeting tourists
task 1 meeting tourists at the airport
task 2 meeting a tour group at the station
task 3 going to the hotel
task 4 making a welcome speech
item 2 helping with lodging
task 1 making a hotel reservation
task 2 check-in
task 3 check-out
item 3 enjoying food and beverage
task 1 booking a table
task 2 ordering dishes
task 3 enjoying chinese food
item 4 arranging with tourists for itinerary
task 1 providing information for sightseeing
task 2 planning itinerary
task 3 modifying itinerary
item 5 guiding in sightseeing
task 1 guide for city sightseeing
task 2 guide for visiting historical sites
task 3 guide for touring natural landscapes
task 4 guide for visiting chinese gardens
item 6 experiencing chinese culture
task 1 seeing a peking opera
task 2 celebrating the spring festival
task 3 appreciating chinese tea
item 7 shopping
task 1 assistance on tourist's shopping
task 2 buying souvenirs
task 3 bargaining in a shop
item 8 handling complaints
task 1 handling complaints about waiter's rudeness
task 2 handling complaints about housekeeping service
item 9 handling emergencies
task 1 looking for the lost tourist
task 2 handling the loss of luggage
task 3 helping the sick tourist
item 10 seeing tourists off
task 1 seeing tourists off
task 2 making farewell speech
参考文献
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