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 Chapter 1 社会新鲜人
Unit 1 面试通知........................................................................2
Unit 2 正在面试........................................................................6
Unit 3自我介绍......................................................................10
Unit 4 工作经验......................................................................14
Unit 5 优势劣势......................................................................18
Unit 6 未来规划......................................................................22
Unit 7 期望待遇.....................................................................26
Unit 8 离职原因......................................................................30
Unit 9 应聘原因.....................................................................34
Unit 10 公司情况.....................................................................38
Chapter 2 入职第一天
Unit 1 录用通知......................................................................44
Unit 2 初次见面.....................................................................48
Unit 3 就任新职......................................................................52
Unit 4 公司政策......................................................................56
Unit 5 熟悉环境......................................................................60
Unit 6 福利优劣.....................................................................64
Unit 7 工作评价.....................................................................68
Unit 8 结识同事......................................................................72
Unit 9 人事行政......................................................................76
Unit 10请假英语......................................................................80
Chapter 3 办公室沟通
Unit 1 同事闲聊......................................................................86
Unit 2 请求帮忙......................................................................90
Unit 3 征询意见......................................................................94
Unit 4 指派工作......................................................................98
Unit 5 指导工作....................................................................102
Unit 6询问进度.....................................................................106
Unit 7 指出错误....................................................................110
Unit 8 请教问题...................................................................114
Unit 9提出建议....................................................................118
Unit 10 激励下属...................................................................122
Chapter 4 日常工作
Unit 1 接听电话...................................................................128
Unit 2 转接电话....................................................................132
Unit 3 电话留言....................................................................136
Unit 4 回复电话....................................................................140
Unit 5接待来访....................................................................144
Unit 6业务咨询.....................................................................148
Unit 7 应对投诉....................................................................152
Unit 8 问题处理.....................................................................156
Unit 9 加班赶点....................................................................160
Unit 10 升职加薪...................................................................164
Chapter 5 会议现场
Unit 1 会议筹备....................................................................170
Unit 2 通知开会....................................................................174
Unit 3 会议议程...................................................................178
Unit 4 讨论议题...................................................................182
Unit 5 报告工作...................................................................186
Unit 6 其他提案....................................................................190
Unit 7 表达意见....................................................................194
Unit 8 处理问题....................................................................198
Unit 9 提案表决....................................................................202
Unit 10 会议总结....................................................................206
Chapter 6 客户往来
Unit 1机场迎客.....................................................................212
Unit 2 招待住宿....................................................................216
Unit 3 招待用餐....................................................................220
Unit 4 交换名片...................................................................224
Unit 5 介绍产品......................................................................228
Unit 6 介绍同事....................................................................232
Unit 7 介绍公司....................................................................236
Unit 8 参观工厂...................................................................240
Unit 9送别客户....................................................................244
Unit 10 业务拜访....................................................................248
Chapter 7 公务出差
Unit 1 出差准备....................................................................254
Unit 2 预约机位....................................................................258
Unit 3 预订饭店....................................................................262
Unit 4 海外出差...................................................................266
Unit 5 参加商展....................................................................270
Unit 6 访问客户.......................................................................274
Unit 7 网上营销....................................................................278
Unit 8 促销活动...................................................................282
Unit 9面对客户....................................................................286
Unit 10 讨论产品...................................................................290
Chapter 8 贸易洽谈
Unit 1 询价报价....................................................................296
Unit 2 讨价还价....................................................................300
Unit 3 议价不成....................................................................304
Unit 4劝说对方.....................................................................308
Unit 5 考虑一下....................................................................312
Unit 6 相互让步....................................................................316
Unit 7 最终出价....................................................................320
Unit 8 佣金谈判.....................................................................324
Unit 9 签订合约.....................................................................328
Unit 10付款条件......................................................................332
Chapter 9 接单与采购
Unit 1 索要样品.....................................................................338
Unit 2 接收订单.....................................................................342
Unit 3包装方式......................................................................346
Unit 4 保险事宜.....................................................................350
Unit 5 改消订单.....................................................................354
Unit 6通知缺货.....................................................................358
Unit 7催交货物......................................................................362
Unit 8装运发货...................................................................366
Unit 9催收账款....................................................................370
Unit 10进行索赔....................................................................374