实用文秘英语

unit one greetings
　dialogues
　　greeting
　　send-off
　　at the airport
　　in general manager's office
　reading & writing
　　how to design a resume
　extra reading
　　英文简历
unit two introductions
　dialogues
　　self-introduction
　　introduction
　　first day of work
　reading & writing
　　letter of application
　extra reading
　　写求职信的注意事项
unit three making an appointment
　dialogues
　　without appointment
　　phone appointment
　　making another appointment
　reading & writing
　　itinerary
　extra reading
　　合理安排商务日行程
unit four offers
　dialogues
　　offering drink
　　offering help
　　offering help
　reading & writing
　　caller's register
　extra reading
　　前台文员职责及服务规范
unit five requests and instructions
　dialogues
　　in the office
　　making a request
　reading & writing
　　leaving a message
　extra reading
　　处理留言
unit six complaints and apologies
　dialogues
　　complaint
　　dealing with complaint
　reading & writing
　　letter of invitation
　extra reading
　　请柬
unit seven daily office routine
　dialogues
　　office routine
　　office automation
　　board meeting
　reading & writing
　　notice of meeting
　extra reading
　　英语的通知
unit eight telephone conversation
　dialogues
　　hotel switchboard
　　business telephone conversation
　reading & writing
　　agenda
　extra reading
　　会议议程和日程
unit nine work routines
　dialogues
　　sorting out problems
　　preparing for meeting
　reading & writing
　　minutes of a meeting
　extra reading
　　会议记录
unit ten　checking arrangements
　dialogues
　　checking travel arrangement
　　confirming arrangement
　reading & writing
　　request & reply
　extra reading
　　询盘
addendum
　reference translation
　reference key
　glossary
references